All rates quoted on this site are subject to availability. All rates are exclusive of GST and quoted in Australian dollars. By using the rates quoted on this site you agree with and abide by these Terms and Conditions. Rates as quoted are per room per night on a room only basis, unless specified. Rates may increase without notice due to any changes in or the imposition of government charges taxes or levies. Guests will be notified where possible of any increases.
CHECK IN/CHECK OUT
Check in time is 2.00pm and check out is 10.00am. We will try wherever possible to accommodate early arrival and/or late departure.
DEPOSIT AND FINAL PAYMENT
Full payment is required 30 days prior to arrival, for short lead time bookings full payment is due on receipt of invoice. Bencluna Byron Hinterland will accept payment by Cash, Electronic Funds Transfer (EFT) and Credit Card. Please note we accept Visa and MasterCard credit cards only. We do not accept American Express or Diners Club cards. If paying by EFT please arrange for funds to be in our account 30 days prior to the day of arrival. A valid credit card number is required for security on all bookings made, without exception. A non-refundable deposit of 50% of the total tariff is required for reservations over our peak periods including Music Festivals, Easter, Christmas and the New Years Period [19th Dec 2014 – 10th Jan 2015]. The remaining tariff is due 30 days prior to arrival. We will charge the credit card supplied for the balance outstanding.
INTERNET & PHONE CONNECTIONS
Bencluna Byron Hinterland provides guests with free wifi internet, local and STD phone calls. The operation of any internet connection during this reservation is not guaranteed and may be disrupted or not available. Bencluna offers this service on a fair use policy.
BEHAVIOUR AND NOISE POLICY
We are located in a rural neighbourhood, with close neighbours (even though you cant see them they are there). Please respect our neighbours and keep noise to a minimum. Unreasonable noise will not be tolerated after 10.00pm. A charge of $200 will apply if management deem it necessary to ask guests to cease unreasonable noise after 10.00pm. Bencluna Byron Hinterland has a “No Party” policy, unless its an event that has been pre arranged and permitted by the owners. We reserve the right to request people who are making too much noise at any time of the day or night to leave. No refunds will be applicable. A security company or police may be called to investigate complaints of excessive noise or anti-social behavior. Any charges incurred by the security company or police will be charged to the credit card provided as security for the booking.
Management also reserves the right to charge guests for the following, but not restricted to, all damages and breakages, lost keys, missing items, late departure, extra cleaning and unpaid expenses. Any additional charges will automatically be charged to the credit card provided as security for the booking following at least one attempt to contact the credit card holder.
LOST KEY POLICY
Keys that are not returned will be charged to the credit card supplied. A $25 charge will apply if keys are lost.
Bencluna should be left essentially as you found it – we understand that it will become ‘lived in’ during your stay, however leaving it in a mess can and will incur additional charges. Beds and furniture should NOT be moved from the room you find them in. This includes dirty dishes in the kitchen – there is a dishwasher for your use. We allow 3 hours for a clean after each stay, additional time spent cleaning will be charged at $75 + gst per hour.
All rooms are non-smoking inside, ashtrays are provided for outside room use only. Any traces of residual smoke inside will incur an additional cleaning charge of $200. Any additional costs of cleaning soft furnishings may be added as deemed necessary by management.
Pets are welcome, however they are required to be kept outside at all times.
Bencluna Byron Hinterland does not accept schoolies reservations.
If you cancel your booking 30 days or more prior to your scheduled arrival at Bencluna Byron Hinterland, there will be no charge except a $100 administration & marketing fee. If cancelled or modified within 30 days the full tariff will be charged. Where a deposit has been paid (over our peak periods) the deposit is non-refundable.
No refunds will be given on early departure and any outstanding balance will be deducted from the credit card provided.
Bencluna Byron Hinterland reserves the right to release any booking if payment terms are not met.
Bencluna Byron Hinterland will not be in breach of this agreement, or any way liable to any party, if it is prevented from complying with this agreement by reason of act of God, act of public enemy, act of terrorism, war, earthquake, riot, explosion, compliance with any law or government restraint order, rule regulations, strike, lockout or any other cause not reasonably within the control of Bencluna Byron Hinterland.
Bencluna Byron Hinterland is subject to the National Privacy Principles in the Privacy Act 1988. We will generally collect personal information about you directly from you when you deal with us over the telephone or by letter or e-mail. Normally, the type of personal information collected by us will include your name, address, telephone number and e-mail address. We may use your personal information for some or all of the following purposes:
- To provide marketing information to you about our products and services
- To monitor the standard and quality of service we provide to your or other guests.
- If you do not wish to receive these communications from us, you may unsubscribe. If you choose to send email messages to us that contain confidential, private or personal information, you do so entirely at your own risk.
The Law of New South Wales governs your use and occupation of the property during this reservation. You agree to submit to the exclusive jurisdiction of the Courts of New South Wales.
The information, text, graphics, images, sounds, links and all other information and software published or otherwise contained on this site (“the contents”) are the exclusive property of Bencluna Byron Hinterland and, except as authorised on this site, may not be copied, distributed, displayed, reproduced or transmitted, in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, without the prior written permission of Atlantic Byron Bay.
Bencluna Byron Hinterland strives to ensure that the contents of this site are accurate and reliable. However errors and/or omissions may occur, Bencluna Byron Hinterland disclaims any warranty of any kind, whether express or implied, as to any matter whatsoever relating to this website and any links to or from this website, including, without limitation, warranties as to merchantability, non-infringement of intellectual property, or fitness for any particular purpose.
Bencluna Byron Hinterland does not warrant the accuracy, currency or completeness of the contents, including, without limitation, any information relating to prices or availability. Bencluna Byron Hinterland will from time to time revise the contents and/or the products, services and resources described on this site, and reserves the right to make such changes without any obligation to notify past, current or prospective visitors or users of this site.
Bencluna Byron Hinterland shall not be liable for any loss or damage arising out of the use of (or inability to use) this website or its contents.